Owner FAQs

• Am I required to make my property available to Section 8?

  No, property owners are not mandated to accept tenants with Housing Choice Vouchers (Section 8). However, participating can expand your tenant pool and provide consistent rental income. Landlords must comply with fair housing laws and ensure the property meets Housing Quality Standards.

• Are you licensed?

  Yes, Goldenrod Property Management holds all necessary licenses required by South Carolina law to operate as a professional property management company.

• Can I reach you after hours?

  Absolutely. We provide an emergency contact line for urgent matters outside regular business hours to ensure your property is always protected.

• Can you put the money directly into my account?

  Yes, we offer direct deposit services, transferring rental income directly into your designated bank account for your convenience.

• Do I get to see the lease or sign it?

  Goldenrod Property Management will sign the lease on your behalf, as authorized in our management agreement.

• Do you sell real estate too?

  Our primary focus is property management. However, we can refer you to trusted real estate professionals if you’re interested in buying or selling property.

• How and when do I get my checks?

  Rental proceeds are processed monthly and disbursed via direct deposit to your bank account. You’ll receive detailed statements outlining income and expenses through our Owner Portal.

• How is rent collection handled?

  We offer tenants an online portal for convenient rent payments. Our team monitors payments closely, enforces late fees when necessary, and initiates legal proceedings for non-payment in compliance with South Carolina law.

• How long of a lease do you sign?

  Lease terms are typically 12 months, but we can adjust the duration based on your preferences and market conditions.

• How much security deposit do you charge the tenant?

  In South Carolina, there is no statutory limit on security deposits. We generally require a deposit equal to one month’s rent, but this can vary based on tenant qualifications.

• How soon can you start managing my property?

  We can begin managing your property as soon as a management agreement is executed and we have all necessary information about the property.

• What type of properties do you manage?

  We manage a variety of residential properties, including single-family homes, smaller multi-family units, and condominiums in the Upstate.

• What type of reports do I get and how often?

  Owners receive monthly financial statements detailing income and expenses, accessible anytime through our secure Owner Portal.

• Who holds the tenant security deposit?

  Goldenrod Property Management holds tenant security deposits in a separate, federally insured trust account, as required by South Carolina law.

• What are my responsibilities as a landlord?

  As a landlord, you’re responsible for maintaining the property in a habitable condition, complying with health and safety codes, and addressing repair requests promptly. We assist in fulfilling these obligations to ensure compliance and tenant satisfaction.

• How do you handle maintenance requests?

  Tenants submit maintenance requests through their online portal. We promptly assess and coordinate repairs with trusted vendors, keeping you informed throughout the process.

• What happens if a tenant needs to be evicted?

  While our thorough screening process minimizes this risk, we handle the eviction process in compliance with South Carolina law, keeping you informed at each step.

• How do you market vacant properties?

  We utilize a comprehensive marketing strategy, including online listings, professional photography, and virtual tours, to attract qualified tenants quickly.

• Can I use my own contractors for repairs?

  No, we work exclusively with our network of licensed, insured, and vetted vendors to ensure high-quality, cost-effective maintenance and repairs. This allows us to maintain consistent service standards, faster response times, and competitive pricing while protecting your investment.

• How do you determine the rental rate for my property?

  We conduct a thorough market analysis, considering factors like location, property condition, and current market trends, to recommend a competitive rental rate.

• Do you inspect the property?

  We conduct move-in, move-out, and lease renewal inspections as part of our standard service to ensure it is well-maintained and address any potential issues. Additional inspections can be arranged at the owner's request for a fee.

• How are utilities managed?

  Typically, tenants are responsible for utilities. However, this can be adjusted based on the lease agreement and your preferences.

• What insurance do I need as a landlord?

  We recommend landlords carry a landlord insurance policy to protect against property damage, liability, and loss of rental income; and you must list Goldenrod Property Management as Additionally Insured.

• How do you handle tenant complaints?

  We address tenant complaints promptly and professionally, working towards a resolution that maintains a positive landlord-tenant relationship.

• Can I terminate the management agreement?

  Yes, the terms for termination are outlined in our management agreement. We strive for flexibility and satisfaction in our partnerships.

• How do you handle tenant renewals?

  We review each lease before its expiration, assess the tenant’s payment history and property care, and review renewal terms with you before offering a lease extension.

• How do you handle security deposit returns?

  After a tenant moves out, we conduct a thorough inspection, document any damages beyond normal wear and tear, and process the security deposit return in compliance with South Carolina law.

• What sets you apart from other property management companies?

  Our commitment to personalized service, transparent communication, and proactive management ensures your investment is well-cared for and profitable.

For more detailed information on South Carolina’s landlord-tenant laws, you can refer to the South Carolina Residential Landlord-Tenant Act.